Review of
Inside Amazon: My Story,
by Gisela Hausmann, ISBN 9781732421189
Five out of five stars
The inside story by an expert
Few people can
match the breadth and depth of experience of Gisela Hausmann in the area of
book publishing as well as dealing with Amazon. She has extensive business and
managerial experience outside of Amazon and her experience with Amazon began before
the year 2000, when Amazon was still a fledgling company where many people questioned
its survivability. The capstone of her experience with Amazon was her working
in an Amazon warehouse. It was here that she was exposed to many of the ways
that Amazon actually functions at the worker bee level.
My experience
with Amazon also dates back to before the year 2000. At the time, I was the
book reviews editor for “Journal of Recreational” and my first interaction with Amazon was when
an author asked me to post my review on the Amazon site. I was hooked and at
one point was briefly ranked number 48 in their top reviewer list before it
became popular. I have also sold books on their site since the early 2000’s.
For these reasons, I also have a lot of experience in dealing with Amazon.
Therefore,
there were some things mentioned in this book that I already knew. For example,
as a follower of employment issues, I knew that Amazon treats their warehouse
workers as automatons. Their work can be described by the phrase, “Grab next object,
move it from here to there, repeat as quickly as possible.” Amazon does not
offer their workers even the smallest of perks if they do not have to.
Yet, I was surprised
at how much I learned from reading this book. Hausmann is an excellent
expository writer, and she gives enough of her history, so the reader
understands her perspective when she walks into her job at Amazon. I have had
both positive and negative experiences with Amazon and now I understand many of
the reasons for that.
In the final
analysis, there is one thing that Amazon is an expert at, avoiding a federal tax
bill and getting massive state and local subsidies. Hausmann provides some
explanations as to the mechanisms employed by the Amazon executives to achieve
this goal. Especially striking is how Amazon hired more workers during the pandemic so that they could
achieve tax savings. The executives at Amazon even manipulated this into their
advantage.
Whatever you
think of Amazon now, that will change when you read this book.